Terms of service

Last updated: December 2025

OVERVIEW

Welcome to D'Luxxe Kandle & Co! The terms “we”, “us” and “our” refer to D'Luxxe Kandle & Co. D'Luxxe Kandle & Co operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). D'Luxxe Kandle & Co is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced in them (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or territory of residence, and you have given us your consent to allow any of your minor dependants to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our store is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

We make every effort to provide an accurate representation of our products and services in our online store. However, colours or product appearance may differ slightly from how they appear on your screen due to device type, settings and configuration, and the handmade nature of our products.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be identical to any images shown.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. D'Luxxe Kandle & Co reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until D'Luxxe Kandle & Co confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as D'Luxxe Kandle & Co may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the email, billing address and/or phone number provided at the time the order was made.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges (where applicable).

We may, from time to time, offer promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store, and to promptly update your details so we can complete your transactions and contact you as needed.

You represent and warrant that:

  1. the payment information you provide is true, correct and complete;
  2. you are duly authorised to use such payment method;
  3. charges incurred by you will be honoured by your payment provider; and
  4. you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, weather events, public holidays, or other events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

Please refer to our Shipping Policy for further details.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brand names, text, images, graphics, product descriptions, and the design and layout of the site, are owned by D'Luxxe Kandle & Co, its affiliates or licensors and are protected by Australian and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

D'Luxxe Kandle & Co’s names, logos, product and service names, designs and slogans are trademarks of D'Luxxe Kandle & Co or its affiliates or licensors. You must not use such trademarks without our prior written permission.

SECTION 7 – OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

SECTION 8 – THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

D'Luxxe Kandle & Co is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with D'Luxxe Kandle & Co. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and D'Luxxe Kandle & Co, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with D'Luxxe Kandle & Co.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy and, in some cases, to Shopify’s privacy practices. By using the Services, you acknowledge that you have read these privacy policies.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and certain third parties so the Services can function. Please review our Privacy Policy for details on how we, Shopify, and our partners use your personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to all Feedback and that your Feedback complies with these Terms. We may monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory or otherwise objectionable.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information in the Services that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 13 – PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not access or use the Services:

  • for any unlawful or malicious purpose;
  • in violation of any applicable laws or regulations;
  • to infringe upon our intellectual property rights or the rights of others;
  • to harass, abuse, insult, harm, defame, slander or intimidate;
  • to submit false or misleading information;
  • to upload or transmit viruses or malicious code;
  • to spam, phish, crawl or scrape; or
  • to interfere with or circumvent the security features of the Services.

We reserve the right to suspend, disable, or terminate your access to the Services at any time, without notice, if we determine that you have violated these Terms.

SECTION 14 – TERMINATION

We may terminate this agreement or your access to the Services (or any part of them) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

Except as expressly stated by D'Luxxe Kandle & Co, the Services and all products offered through the Services are provided “as is” and “as available” for your use, without any representation, warranties or conditions of any kind, either express or implied, including implied warranties of merchantable quality or fitness for a particular purpose. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no case shall D'Luxxe Kandle & Co, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors be liable for any indirect, incidental, special or consequential damages arising from your use of the Services or any products purchased through the Services.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under Australian consumer law.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless D'Luxxe Kandle & Co and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims or demands arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law and the unenforceable portion shall be deemed severed. This will not affect the validity and enforceability of any other remaining provisions.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services are governed by and construed in accordance with the laws of Queensland, Australia, and you submit to the exclusive jurisdiction of the courts of Queensland.

SECTION 20 – CHANGES TO THESE TERMS

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:
dluxxekandleco@gmail.com
Phone: 0406 242 415
Trade Name: D’Luxxe Kandle & Co
ABN: 15 727 715 373

Our pickup address is provided privately to customers who select Local Pickup at checkout.