FAQ

We create candles, reed diffusers, room sprays, car diffusers, fragrance refills and candle warmers, with selected products available for personalisation.

Yes. Our candles are hand-poured in small batches in Brisbane using a coconut-soy wax blend and carefully selected fragrance oils.

Start with the fragrance family you naturally enjoy — Fresh, Fruity, Floral, Warm or Indulgent — then explore the notes and mood of each scent in our Fragrance Guide.

Selected products can be personalised with foil lettering for an additional $15. Rose Gold, Gold and Silver finishes are available. Wording limits and personalisation options are shown on eligible product pages.

Yes. Reed diffuser and car diffuser refills are available so you can continue enjoying your favourite fragrance without replacing the original vessel.

Standard shipping is $15.95 for orders up to $98.99, standard shipping is free on orders of $99 or more, and Express Shipping is $24.95. We currently ship within Australia only.

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Yes. FREE local pickup is available by arrangement. We’ll contact you once your order is ready with collection details and the pickup address.

Local delivery is available within a 5 km radius for $7.95, with a minimum order of $40. Availability is calculated automatically at checkout.

Please allow 3–5 business days for your order to be prepared before dispatch. Standard delivery is approximately 3–8 business days after dispatch, while Express is approximately 1–3 business days. Local deliveries are generally completed within 1–3 business days once your order is ready. Delivery times can vary by location and courier network.

If you need to make a change, contact us within 2 hours of placing your order. We’ll do our best to help before your order enters preparation or dispatch.

We do not offer returns or refunds for change of mind. If your order arrives damaged or incorrect, please contact us within 48 hours so we can review the issue and arrange an appropriate solution.

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Email us within 48 hours with your order number, clear photos of the damaged item and photos of the packaging. We’ll review the issue and arrange a replacement or refund where applicable.

Always follow the care and safety instructions supplied with your product. For candle burning, diffuser use, room sprays and fragrance care, visit our Product Care & Safety guide.

Fragrance products should always be used as directed and kept out of reach of children and pets. Never leave a burning candle unattended, and keep fragrance liquids away from surfaces, eyes and ingestion.