Last updated: December 9, 2025

D’Luxxe Kandle & Co ("we", "us", "our") operates this website and provides our products and services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.

By using our website or purchasing from us, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information that helps us process your orders, improve your shopping experience, and communicate with you.

This may include:

Contact Details

• Name
• Email address
• Phone number
• Billing & shipping address

Order & Payment Information

• Items purchased
• Payment method details (processed securely through third-party payment providers)
• Transaction details

Note: We do not store full credit card numbers.

Account Information (optional)

• Login details
• Wishlist or saved items
• Preferences

Communications

Information you provide when contacting us for support or enquiries.

Device & Usage Data

Collected automatically through Shopify:

• IP address
• Browser type
• Device information
• Interaction with our site (pages viewed, time spent, etc.)
• Cookies and similar technologies

2. How We Collect Personal Information

We may collect information:

• Directly from you when you place an order, create an account, subscribe, or contact us
• Automatically via Shopify when you browse our site
• From service providers that assist with tasks such as payment processing, marketing, analytics, and shipping

3. How We Use Your Information

We use your personal information to:

Provide and improve our services

• Process and fulfil orders
• Communicate order updates
• Manage deliveries and returns
• Maintain your account
• Improve our website and customer experience

Marketing & Communications

• Send updates, promotions, or product announcements (only if you have opted in)
• You may unsubscribe anytime

Security & Fraud Prevention

• Verify transactions
• Detect and prevent fraudulent or suspicious activity

Legal Compliance

• Meet our obligations under Australian law
• Respond to lawful requests

4. How We Share Your Information

We only share your personal information with trusted third parties that enable us to operate our business, including:

• Shopify (store hosting and analytics)
• Payment providers (Shopify Payments, PayPal, etc.)
• Shipping carriers (for order delivery)
• Email & marketing platforms (if you subscribe to marketing)

We do not sell, rent, or trade your personal information.

We do not share your information internationally for any purpose beyond what Shopify requires to host the website.

5. Third-Party Services & Links

Our website may contain links to external sites.
We are not responsible for third-party privacy practices, and we recommend reviewing their policies before providing personal information.

6. Children’s Privacy

Our services are not intended for minors.
We do not knowingly collect personal information from children.

7. Data Security & Retention

We take reasonable steps to protect your personal information against loss, misuse, or unauthorised access.

Personal information is retained only as long as necessary to:

• Complete your orders
• Meet legal requirements
• Resolve disputes or enforce policies

8. Your Rights (Australia)

As an Australian customer, you may:

• Request access to your personal information
• Request corrections to inaccurate information
• Opt out of marketing communications

To exercise these rights, email us at:
dluxxekandleco@gmail.com

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or laws.
Updates will appear on this page with a revised "Last updated" date.

10. Contact Us

For questions about this Privacy Policy or your personal information, contact us:

D’Luxxe Kandle & Co
Email: dluxxekandleco@gmail.com