Return and Refund Policy

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Refund & Return Policy
Last updated: April 2025

At D’Luxxe Kandle & Co., all of our products are handcrafted in small batches with care and intention. Due to the unique, artisanal nature of our offerings, we do not accept returns or provide refunds for change of mind. We kindly ask that you choose thoughtfully before placing your order.

Damaged Items & Order Issues
Please inspect your order carefully upon delivery. If your item arrives damaged or incorrect, contact us within 48 hours of receiving your order so we can make it right.

To report an issue, please email dluxxekandleco@gmail.com with the following details:

• Your full name and contact information
• Your order number
• Clear photo(s) of the damaged or incorrect item(s)
• A brief description of the issue

We proudly stand behind the quality of our handcrafted creations. In the case of a verified issue, D’Luxxe Kandle & Co. will cover all shipping costs associated with sending a replacement or issuing a refund. Your satisfaction is important to us.

Refunds
If a refund is approved due to a damaged or incorrect item:

• It will be issued to your original payment method
• Please allow 5–7 business days for the refund to be processed and reflected
• Shipping fees are non-refundable, unless the item arrived damaged

Processing Time for Resolutions
Once we receive your email regarding a damaged or incorrect item, please allow 2–4 business days for our team to review your request and respond. We aim to resolve all concerns as promptly and smoothly as possible, keeping you informed every step of the way.

Usage Disclaimer – Room & Linen Sprays
While our room and linen sprays are designed for safe use around your home, we recommend performing a patch test before spraying directly onto fabrics, furniture, or delicate materials.

D’Luxxe Kandle & Co. is not liable for any damage resulting from improper use or direct application to surfaces sensitive to oils or fragrance compounds.

Legal Disclaimer
D’Luxxe Kandle & Co. reserves the right to update or modify this policy at any time without prior notice. By making a purchase through our website, you agree to the terms outlined in this Refund & Return Policy.

For all questions or concerns, please contact us at: dluxxekandleco@gmail.com